Shipping & Refund Policy
At Elegaa, we continuously strive to make online shopping a delightful experience for you.
We accept worldwide orders. Please check the eligibility for shipping in your country/area at the checkout.
All our orders are processed from our manufacturing unit in Alwar, Rajasthan.
The orders will be dispatched to the shipping address recorded at the time of order checkout.
Payment Terms & Modes:
COD service might not be available at certain locations which are in non-serviceable zones.
For domestic orders, we accept all major debit & credit cards, net banking options as well as payments through recognized eWallets and UPI.
For domestic orders, we also offer a Cash on Delivery (COD) payment option. Please note that we offer the Cash on Delivery option for the maximum of ₹4,000 total order value.
For all International transactions, we only accept prepaid orders. We accept payment via major credit cards including Mastercard, American Express, and Visa. The payments can also be made via secured payment gateways like PayPal and PayU.
Shipping & Delivery:
It is our sincere endeavour to offer you quick and hassle-free delivery. We partner with registered and trusted courier partners to ship your orders within India as well as overseas. Shipping timelines, however, may vary for varied products. Please refer to the product descriptions page to check each product’s estimated delivery time.
Exchange & Returns:
We are committed to maintaining the highest quality standards and undertake stringent quality checks and utmost care for all our deliveries. However, customer satisfaction is of paramount importance to us and in the rare instance a customer is not happy with the received order, we extend the exchange option too.
Exchange Eligibility Criteria:
Your purchase order will not be eligible for exchange in the following cases:
Only size related issues will be entertained.
Products purchased during sale/discounts or using voucher/coupon code are not eligible for return or exchange
Customised products or special bulk orders are not eligible for returns or exchanges.
International orders are not eligible for returns or exchange.
All the orders are handcrafted and handled by humans and hence, certain variations in details or finish are inevitable. We run through multi-level quality checks before dispatching your order. However, in the rare of any minuscule issues like pulled or loosened or broken button/zipper, the order may not be eligible for exchange.
Even if the customer doesn’t like the fabric/work of the garment, it will not be eligible for exchange as we are transparent about our garment process and materials used and we suggest the customers to properly read the product descriptions and check all the photos before ordering. If required, the customer can also contact us for more information about the product.
We make sure to showcase the actual colour of the clothing as closely as possible. However, owing to the difference in screen resolution/display settings of the device used by the customer and the camera lights, there may be a 10-12% colour difference. So, citing colour differences won’t be an eligible criterion for exchange.
Delivery Timelines & Information
For India, products typically dispatch within 2-3 weeks (often sooner)
For International, products typically dispatch within 3-4 weeks (often sooner)
After the order confirmation, the customer receives a unique tracking identity number on their registered email & mobile number via SMS. The customer can track the status of the order delivery on the courier partner’s official website using the tracking number.
We partner with third-party courier/shipment agencies to deliver your orders. Hence, we request you to properly check the package and make a video while receiving the package and unboxing the shipment so that in case of any issues related to parcel damages, missing items, etc., we can use the video recording as proof to settle the disputes.
In case, there is a delay in dispatching your order due to any unforeseen circumstances, our team will inform the customers.
As mentioned, we try to process the orders as quickly as possible so that they can reach you in time, there may be certain delays in deliveries that are out of our control. Such unavoidable delays may be a result of:
→ Political unrest in the area/country like strikes, Govt. directed lockdowns, city/state/countrywide activity shut-downs (bandhs), etc.
→ Poor weather conditions like excessive rainfall, severe air pollution, etc.,
→ Natural disasters like floods, earthquakes, etc.
→ Other unforeseen circumstances.
→ Kindly note that Saturdays, Sundays, and Public/Gazetted Holidays are not set as working days for standard deliveries.
Cancellation by Elegaa
The Elegaa team reserves the right to cancel and/or not accept certain orders due to various reasons.
Cancellation or non-acceptance of customer orders may be for reasons including but not limited to; faulty product listing/pricing, availability of the product/raw materials to make the product, and detection of any payment-related issues that may also involve any anticipated fraudulent practices.
We reserve the right in our sole and absolute discretion to refuse to accept or cancel any order for any reason mentioned above or otherwise.
In some situations of unusual activity, we may demand additional verification or information prior to accepting customer orders. We may contact the customer via registered email Id or contact number for the same.
We duly inform the customer about the partial or complete cancellation of their order via their registered contact details with us.
While placing the order, the customer agrees to accept Elegaa's decision regarding the cancellation as final and does not dispute it under any circumstances.
Returns Policy:
Once sold, we do not provide refunds/returns on any product. They can be exchanged for replacement in a bigger or a smaller size (provided the above-mentioned terms and conditions are met).
In case the customer receives a damaged or torn parcel from our logistics partner, we request them to not accept the parcel and make a video of the damaged parcel and share it with us as soon as possible on our email id elegaacustomercare@gmail.com along with their order number, name and address. We will try our best to resolve the issue within 4-5 working days.
PLEASE NOTE:
The request for size exchange will be catered only once. Please make the decisions accordingly.
Exchange Shipping Address
After receiving confirmation for your exchange/return request from us, the customer is requested to ship the product to the following address:
Elegaa, 43 1st floor, Jai Complex, Alwar
We accept worldwide orders. Please check the eligibility for shipping in your country/area at the checkout.
All our orders are processed from our manufacturing unit in Alwar, Rajasthan.
The orders will be dispatched to the shipping address recorded at the time of order checkout.
Payment Terms & Modes:
COD service might not be available at certain locations which are in non-serviceable zones.
For domestic orders, we accept all major debit & credit cards, net banking options as well as payments through recognized eWallets and UPI.
For domestic orders, we also offer a Cash on Delivery (COD) payment option. Please note that we offer the Cash on Delivery option for the maximum of ₹4,000 total order value.
For all International transactions, we only accept prepaid orders. We accept payment via major credit cards including Mastercard, American Express, and Visa. The payments can also be made via secured payment gateways like PayPal and PayU.
Shipping & Delivery:
It is our sincere endeavour to offer you quick and hassle-free delivery. We partner with registered and trusted courier partners to ship your orders within India as well as overseas. Shipping timelines, however, may vary for varied products. Please refer to the product descriptions page to check each product’s estimated delivery time.
Exchange & Returns:
We are committed to maintaining the highest quality standards and undertake stringent quality checks and utmost care for all our deliveries. However, customer satisfaction is of paramount importance to us and in the rare instance a customer is not happy with the received order, we extend the exchange option too.
Exchange Eligibility Criteria:
Your purchase order will not be eligible for exchange in the following cases:
Only size related issues will be entertained.
Products purchased during sale/discounts or using voucher/coupon code are not eligible for return or exchange
Customised products or special bulk orders are not eligible for returns or exchanges.
International orders are not eligible for returns or exchange.
All the orders are handcrafted and handled by humans and hence, certain variations in details or finish are inevitable. We run through multi-level quality checks before dispatching your order. However, in the rare of any minuscule issues like pulled or loosened or broken button/zipper, the order may not be eligible for exchange.
Even if the customer doesn’t like the fabric/work of the garment, it will not be eligible for exchange as we are transparent about our garment process and materials used and we suggest the customers to properly read the product descriptions and check all the photos before ordering. If required, the customer can also contact us for more information about the product.
We make sure to showcase the actual colour of the clothing as closely as possible. However, owing to the difference in screen resolution/display settings of the device used by the customer and the camera lights, there may be a 10-12% colour difference. So, citing colour differences won’t be an eligible criterion for exchange.
Delivery Timelines & Information
For India, products typically dispatch within 2-3 weeks (often sooner)
For International, products typically dispatch within 3-4 weeks (often sooner)
After the order confirmation, the customer receives a unique tracking identity number on their registered email & mobile number via SMS. The customer can track the status of the order delivery on the courier partner’s official website using the tracking number.
We partner with third-party courier/shipment agencies to deliver your orders. Hence, we request you to properly check the package and make a video while receiving the package and unboxing the shipment so that in case of any issues related to parcel damages, missing items, etc., we can use the video recording as proof to settle the disputes.
In case, there is a delay in dispatching your order due to any unforeseen circumstances, our team will inform the customers.
As mentioned, we try to process the orders as quickly as possible so that they can reach you in time, there may be certain delays in deliveries that are out of our control. Such unavoidable delays may be a result of:
→ Political unrest in the area/country like strikes, Govt. directed lockdowns, city/state/countrywide activity shut-downs (bandhs), etc.
→ Poor weather conditions like excessive rainfall, severe air pollution, etc.,
→ Natural disasters like floods, earthquakes, etc.
→ Other unforeseen circumstances.
→ Kindly note that Saturdays, Sundays, and Public/Gazetted Holidays are not set as working days for standard deliveries.
Cancellation by Elegaa
The Elegaa team reserves the right to cancel and/or not accept certain orders due to various reasons.
Cancellation or non-acceptance of customer orders may be for reasons including but not limited to; faulty product listing/pricing, availability of the product/raw materials to make the product, and detection of any payment-related issues that may also involve any anticipated fraudulent practices.
We reserve the right in our sole and absolute discretion to refuse to accept or cancel any order for any reason mentioned above or otherwise.
In some situations of unusual activity, we may demand additional verification or information prior to accepting customer orders. We may contact the customer via registered email Id or contact number for the same.
We duly inform the customer about the partial or complete cancellation of their order via their registered contact details with us.
While placing the order, the customer agrees to accept Elegaa's decision regarding the cancellation as final and does not dispute it under any circumstances.
Returns Policy:
Once sold, we do not provide refunds/returns on any product. They can be exchanged for replacement in a bigger or a smaller size (provided the above-mentioned terms and conditions are met).
In case the customer receives a damaged or torn parcel from our logistics partner, we request them to not accept the parcel and make a video of the damaged parcel and share it with us as soon as possible on our email id elegaacustomercare@gmail.com along with their order number, name and address. We will try our best to resolve the issue within 4-5 working days.
PLEASE NOTE:
The request for size exchange will be catered only once. Please make the decisions accordingly.
Exchange Shipping Address
After receiving confirmation for your exchange/return request from us, the customer is requested to ship the product to the following address:
Elegaa, 43 1st floor, Jai Complex, Alwar